Customer Support

Our customer service is available from Monday to Friday 8am - 5pm EST, check our website https://www.petlink.net/gps/user-manualdog for the most up-to-date references.


For assistance please contact: gps@petlink.net

We answer to assistance requests as soon as possible and according to priority.


NOTE: We will not consider management or replacement requests for the following cases:

• Lost PetLinkGPS device

• PetLinkGPS device that is damaged due to misuse (eg the device being bitten or subject to corrosion of any kind are not covered) .

• Replacement request without authorization from Customer Support.

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